We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
i often get the following error message, especially when i reopen the browser after a while with a page that contains a wpdatatable.
DataTables warning table_id=table_1 Invalid JSON resonse. For more information about this error, please see http://datatables.net/tn/1
Any idea how i could solve that?
Regards,
Michael
We get the same thing !!! Would love to know the reason/ answer as well.
Hello Michael and MJ
These errors can happen for a few reasons, but they always happen for server side tables (MySQL, manual or imported tables).
Check if you have any errors, notices, warnings in your console. If there are, resolve them first, because they are interrupting wpDataTables' admin-ajax calls and the errors returned are referring to either bad Ajax or bad JSON response.
Another thing that could be causing this is cache. If the data is being cached on the page, the returned data is not the same, or not at least what wpDataTables is expecting to see, so the error occurs. Try clearing all cache from your website and browser, and then prevent the pages containing wpDataTables from being cached.
Last, it could be the data in the table(s) - if the data is not the type that it should be (for example, a non-numerical value in an integer or a float column), or if the data has been changed for a formula column. Try creating a new table from the source table and see if it's going to cause errors. If it doesn't (after excluding cache as the cause), look for differences between data, filters, etc.
I hope that helps.
Kind Regards,
Aleksandar Vuković
[email protected]
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