We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have just purchased the Amelia Plugin but can't download it.
Download Link Expired Notification
Hello Carol,
Thank you for your purchase.
If you get this error when you try to download Amelia from the email, this is because the link there expires after some number of downloads or period of time. But you can always download the plugin from our store, you got login credentials for the store in an email after your purchase.
If you get the Link has expired error message when trying to install Amelia in your WP, then please check out this article Are You Getting “The link you followed has expired” Error in WordPress?
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.