We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have just created a new Service and want to have different notification emails for it. Some of the information from other services work for it but some do not. I need help understanding how to make different content go out for the other services. Also the custom boxes that I created for the the new service need to be used in the notifications but I cannot tell what %custom_2% is without having a booking. Can I rename the custom boxes somehow?
Pictures attached. Any help welcome.
Hi, Kevin!
Thank you for choosing Amelia.
Unfortunately, at the moment it's not possible to have different Notification templates for Services. each Notification type can have only one template.
This feature is on our to-do list for future updates. However, you can speed the process up by submitting a request on our website.
Regarding the custom field placeholders: you can see which field they relate to by hovering over them.
If you have any other questions, please let us know.
OK, If i use a placeholder that is not used during an appointment booking will it be blank or will it show the placeholder in its place? Picture attached, only one of the custom sections is used for each service. I will definitely put in a request but I see a "Need a Customization?" option on the right of this page. Could i pay for this to be customized? How much can we change for this?
Hi, Kevin!
Yes, the placeholder just won't appear in the notification if it's not related to the booked Service.
Regarding the "Need a Customization?" option: Yes, probably, different templates can be added with some custom work. Unfortunately, our developers are very busy at the moment, and won't have time for that in the near future.
However, we can recommend these services for customization:
https://codeable.io/?ref=l1TW1
https://wpkraken.io/?tms-plugins
They do develop such solutions, so can you please send your inquiry to them?
Best Regards.