We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2693456
Plugin Wont Download
Closed

Comments

  • Jake Coddington started the conversation

    Hello,

    It will not let me download the plugin and keeps telling me that there is an error. It also did not download when I tried downloading from the email as well.

    Thanks

  • [deleted] replied

    Hi, Jake!

    I apologize for the delayed response, we fell behind our normal speed due to a National holiday.

    Downloading issues are usually related to some user-based settings in your browser.

    Please try to use another browser, that should work.

    Looking forward to hearing from you.