We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
This extension is installed on a site, in version 1.6.1, with several wpDataTables created.
Will these old DataTable contents still be active after updating to the latest version (3.4.1)?
Thank you in advance for your response
Eric Bourgès
Hi Eric
Thank you for reaching out to us.
To make sure all your data is safely stored please enable Prevent deleting tables in database option from your Settings page before making any changes to the plugin.
I hope this helps, please do let us know if there is anything else we can assist you with.
Hi Blazenka,
Thank you for your quick reply!
Does this mean that my current content, created with the old version, will still be compatible?
Hi Eric
Yes, all content created on the older version will still be compatible with the updated version.
I hope this helps, please do let us know if there is anything else we can assist you with.