We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, after the first booking, customers can no longer overwrite their data in the text fields. Can I turn off this feature?
Best regards
Matus
Hi Matus,
This happens in case customers are logged in to WP or to the front-end customer panel, so the booking form recognizes the logged user and pre-fills their information. It isn't possible to disable this, unfortunately, you can book appointments for other customers while logged out from WP/customer panel or in an incognito mode.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.