We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi
How can I send the ics-File with the email notification when I send the booking confirmation email. For now the the ics-File is only sent with the "Pending" notification. And this makes no sense for the customer.
Regards
Kurt
HI Kurt,
Apologies for replying a bit later, we had some non-working days due to a holiday in our country.
The ICS file in notifications can be sent only in the first notification sent to the customer, whether it is the Pending or the Approved notification, and there isn't a possibility of sending it only for the Approved appointment notifications with Amelia's current built-in features, unfortunately. You can suggest that as a feature request here.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
I'd like to chime in on this change as well, and will definitely submit a feature request. The logic where ICS file in notifications are only sent in the first notification to customer makes no sense. It's opening another can of worm and throws confusion to customers for sure.
Hello Karen,
Please suggest that here so it can be considered as a feature request for the future and added to the list, so users can vote for it.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.