We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2691815
No table preview and columns setup
Closed

Comments

  • Joe started the conversation
    February 15, 2021 at 12:49pm

    Hi,

    There is no real-time table preview and columns setup and also only loading sign showing up after clicking save changes.

    Is this because of theme conflict?

    I've deactivated most plugins that may potentially conflict with wpdatatable.

  •  472
    Isidora replied
    February 18, 2021 at 2:17pm

    Hi Joe,

    Thank you for your purchase
    Sorry for the delay in our responses, has been national holidays in our country for the last few days.

    Did you try to change your theme and see is there a conflict with them?

    Do you have some errors in Inspect element->Console when you access these pages?

    If there is no conflict and there are no errors then please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to a third party. You can write credentials here just check Private Reply so nobody can see them except us.


    Kind Regards, 

    Isidora Markovic

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