We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I notice since I installed the new update, the customer facing booking has issues. On my windows laptop, I have random loading errors.
Hello Paul,
Apologies for the delayed response, we don't work on weekends and we had some non-working days due to a holiday in our country.
Could you please tell me is the issue the same as raised in the other ticket https://tmsplugins.ticksy.com/ticket/2690792/ or another one? If it is another issue - please let me know exactly what issues do you have , send some screenshots if possible and we will check it out.