We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
hi there, i am trying to customise the colours in the Customise section, but when i try to save it gives me fail error (pls see screenshot).
Hi, Clear!
Thank you for choosing Amelia.
Please click on "Reset" and then 'Save". After that, the issue should be resolved.
It's a bug that hopefully will be fixed in the near future.
Best Regards.
Hi Liza!
Great thanks i've fixed this now. One other issue i've just run into. I've configured the payment settings but now when trying to make a booking from the live end, i select credit card and when i press continue nothing happens, it just says please wait (continuously) but doesn't forward me onto the next part to take the payment details .
Hi, Clear!
Sorry for the delayed response, we don't work on weekends.
I'm glad to know the issue was resolved.
Could you please tell us which payment method you use: PayPal, Stripe, or WooCommerce?
Looking forward to hearing from you.
hi Liza
thanks and that’s okay. We use both stripe and PayPal (we have ticked off the on-site option as we only do online) neither stripe Or PayPal options are Working. The PayPal one just opens up a new window but then doesn’t connect , and the stripe doesn’t connect it just shows continuous loading
hi there Liza just following up pls to my last reply
Hi, Clear!
I apologize for the delay, we have a little ticket flood here after a National holiday, and it affects our response time.
When using Stripe or PayPal through Amelia, the most important thing to mention is that Amelia only connects your existing account, and there are no other settings other than what’s described in Payment Settings section. So, if you’re having issues with payments the issue probably lies with the payment service’s credentials.
If you’re simply testing the payment with “Sandbox” or “Test” mode, you need to enable them first, in Payment Settings, and copy your Test credentials from PayPal or Stripe into their corresponding fields.
Also, you cannot perform Test payments with a real credit card, nor can you enable Live payments and run your test card. It’s not going to work as Live payments need a real card #, and test payments need test card #. If you wish to test the payment, you can get Stripe’s test card details on this link.
And the last thing, please make sure you're using the latest update - Amelia 3.0.2.
Looking forward to hearing from you.