We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I used POEDIT to change a string but it is not changed, i have cleared cache, https://www.screencast.com/t/FEn9h0cESiw
I have cleared cache and even tried incognito browser, https://www.screencast.com/t/w2xSl2Urc6
Hello Carin,
Apologies for the delayed response, we don't work on weekends and we had some non-working days due to a holiday.
Could you please check if you replaced the .po and .mo files for your language at location wp-content/plugins/ameliabooking/languages? You can open the .po file from there to see if your modified file is saved there. If it is, please deactivate and activate Amelia on the WP Plugins page (if you haven't done this in the first place when you replaced the files) and then clear cache and check if the translation has applied to the front-end.
Thank you , I had read another ticket which talked about the po file but did not mention the mo file, that fixed it!!
You are welcome, Carin. Glad to see the issue is gone, thank you for letting me know.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.