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hello!
Just to know when a client cancel an appointment, the refundment is automatic or we have to do a manipulation on Amelia to make a refundment ? How ? Is it possible to refund easily a client when he paid on website (without woocommerce, just with payments modes proposed on amelia)
thank you!
Hello Yasmine,
Thank you for your purchase.
There isn't a possibility for refunds in Amelia with its current built-in features, unfortunately. So , when the appointments are cancelled the refunds are not done automatically nor in Amelia. You would need to do this manually in the payment method/account you use - so you are processing refunds in your account of the payment method you enabled in Amelia (PayPal, Stripe , WooCommerce).
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.