We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have set up booking of events via woocommerce checkout, connected each event to a woocommerce product.
On the frontend booking page I cannot type in details (name/email/telephone) to allow to continue through to payment. The text boxes do not seem clickable or allow typing into them. Page is https://www.dandgfitness.co.uk-booking-schedule/
I have tried clearing browser cache, I have also tried Google, Edge and Firefox browsers.
Hi, Katharine!
Thank you for choosing Amelia.
As I can see you have some security settings on your booking page. Therefore, I couldn't test the booking form.
Do you use any plugin for access management? If so, please deactivate it for some time and try to book an event again (it's better to use incognito mode for that)?
Looking forward to hearing from you.