As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com
I received an email to download the latest Report Builder and wpdatatables updates.
I downloaded RB and uploaded the plugin to my Wordpress.
Site broke after after that... The Report Builder button disappeared. When i click on Plugins, i get "There has been a critical error on this website. Please check your site admin email inbox for instructions."
Please help! Thanks
Hi Alexander. I have wpdatatables. What happened is, after the RB upgrade, i saw a 'successful' message. Then i went to the plugins page (to see if i have to activate something) and saw a message 'this RB plugin only works with version xx of wpdatatables'. After I refreshed the page (F5), the plugins page is no longer available. I can no longer access the plugins of the entire site (not just RB). I will try your suggestion asap. Thank you.
You're welcome, lastadam
If that doesn't work, we'll need FTP and wp-admin credentials.
Just remember to post the credentials in a PRIVATE response.
Kind Regards,
Aleksandar Vuković
[email protected]
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THANK YOU SO VERY MUCH, Milan. Your fix worked!!! Can you please advise what was the issue?
All I did was upload the Report Builder plugin update. Then I received this error message "Report Builder add-on requires wpDataTables version 3.3. Please update wpDataTables plugin to be able to use it!". After that, all the plugins of the entire site can't be accessed.
Should i have updated the wpdatatables plugin first?
Please advise, thank you and regards.