We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I received an email to download the latest Report Builder and wpdatatables updates.
I downloaded RB and uploaded the plugin to my Wordpress.
Site broke after after that... The Report Builder button disappeared. When i click on Plugins, i get "There has been a critical error on this website. Please check your site admin email inbox for instructions."
Please help! Thanks
Hi Alexander. I have wpdatatables. What happened is, after the RB upgrade, i saw a 'successful' message. Then i went to the plugins page (to see if i have to activate something) and saw a message 'this RB plugin only works with version xx of wpdatatables'. After I refreshed the page (F5), the plugins page is no longer available. I can no longer access the plugins of the entire site (not just RB). I will try your suggestion asap. Thank you.
You're welcome, lastadam
If that doesn't work, we'll need FTP and wp-admin credentials.
Just remember to post the credentials in a PRIVATE response.
Kind Regards,
Aleksandar Vuković
[email protected]
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THANK YOU SO VERY MUCH, Milan. Your fix worked!!! Can you please advise what was the issue?
All I did was upload the Report Builder plugin update. Then I received this error message "Report Builder add-on requires wpDataTables version 3.3. Please update wpDataTables plugin to be able to use it!". After that, all the plugins of the entire site can't be accessed.
Should i have updated the wpdatatables plugin first?
Please advise, thank you and regards.