We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I updated from 3.3 to 3.4.1 and my page no longer loads all my custom JS to override styling.
If it looks all right now, it's because I reverted back to 3.3.
Here's the error from the console:
Query.Deferred exception: Cannot read property 'fnDraw' of undefined TypeError: Cannot read property 'fnDraw' of undefined
at HTMLDocument. (https://podcastindustryinsights.com/wp-content/plugins/wpdatatables/assets/js/wpdatatables/wdt.chartsRender.min.js?ver=3.4.1:5:294)
at e (https://podcastindustryinsights.com/wp-includes/js/jquery/jquery.min.js?ver=3.5.1:2:30005)
Hello Daniel
I see you're referring to charts. We have a bug with wpDataChart callbacks, but it's easily resolvable.
Please download the attached files, and replace the files that already exist in wp-content/plugins/wpdatatables/assets/js/wpdatatables/ with the downloaded files.
Delete cache from your website and browser, and that will correct the issue.
Sorry for the inconvenience.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables