We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2686429
Calendar not showing
Closed

Comments

  •  1
    Noelle Leahy started the conversation
    February 9, 2021 at 4:29pm

    Hi there, The calendar will not show when I go to try and book an appointment on the URL https://www.synergycareers.ie/book-your-career-guidance-consultation/ Please see screenshot. I seem to be having a lot of problems with the plugin as you can see, I have raised quite a few tickets lately. Any idea what could be wrong? I'm not using any caching plugins at present so I can't see what could be wrong. I am using the Gutenberg editor.

  • [deleted] replied
    February 9, 2021 at 9:34pm

    Hi, Noelle!

    I'm sorry you faced these issues. I'm sure together we will resolve them.

    Please make sure you set not only general Working hours in Amelia -> Settings -> Working hours but also for each Employee separately. For example:

    LUkPGxvBY3jG4e1yFEFtBBS21RbRu-9xoGp3wpsODaRydpBQsaR84gnwZX511iqd3JapSDfIoGDSfT1PJFybiGYWP54UV9vDFeQH4TJBOuxf0SRxp58Elk91Tk16GdhEPSPea834

    Looking forward to hearing from you.

  •   Noelle Leahy replied privately
  • [deleted] replied
    February 10, 2021 at 9:56pm

    Hi again, Noelle!

    Thank you for the credentials.

    To be honest, I couldn't figure out what's wrong, everything seems to be set up correctly.

    I will forward your inquiry to my colleagues and get back to you once they check it.

    Best Regards.

  •  1
    Noelle Leahy replied
    February 10, 2021 at 10:29pm

    Hi Liza, I'm so sorry, it appears I hid the calendar with css without realising!! I have removed that css now and the calendar is showing perfectly. I'm sorry and thanks for your help!

  • [deleted] replied
    February 10, 2021 at 10:36pm

    Noelle,

    That's awesome! Thank you for letting me know.

    Hope everything will work flawlessly from now on.

    But if it doesn't, we are here to helpsmile.png

    Best Regards.