We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have set up the plugin so far. However, I wonder how I can set that the customer automatically receives an email with his password for the Customer Panel. Currently, a customer books an event and only gets an email with the event confirmation. There is a notification entry for the customer panel access. However, this email is not sent.
Thanks,
Daniel
Hello Chris,
Thank you for your purchase.
You need to add a placeholder for the customer panel URL to the email notification customers get when they book an appointment in Amelia (the approved appointment email) so customers can access the Customer panel via this link, and when they access it the first time they will be asked to create a password for them and later on they use that email/password to login to the Panel .
You are adding the customer panel link by adding a placeholder for it %customer_panel_url% to the email Message field and you will find this placeholder in the Placeholders list. So when you go to Amelia -> Notifications, click on the </> Show Email Placeholders, when you find this placeholder click on it, it will be copied and then paste it to the notifications that you want.
There is a notification entry for the customer panel access. However, this email is not sent.
The email notification Customer panel access is for when the Forgot password option is used in the customer panel.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.