We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
I'm trying to set a welcome email notification to new customers. I guess the correct way to do this is the "Customer Panel Access" notification. But I have configured this notification and no email is arriving. What am I doing wrong? Is there any way to this alternatively?
Thanks
Hello there
The "Customer Panel Access" email is sent when your customers ask for a password reset. The log-in URL for the customer panel needs to be added with %customer_panel_url% placeholder in "Appointment Approved" and "Appointment Pending" email templates.
So, there's no "Welcome" email, but you can edit one of the email templates to include a welcome message.
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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