We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have Amelia on my site and have installed a cache that is not working (Litespeedcache): can you advise me of a cache plugin compatible with Amelia? thank you so much.
Hi, Emerence!
Thank you for choosing Amelia.
Yes, sure. Our team prefers W3 Total Cache, so you can also give it a try.
We would be glad to answer any other questions you may have.
I am using W3 Total Cache. For some reason, the Amelia booking page is not working with "W3 total cache" plugin enabled.
If it is disabled, the Amelia booking is working fine. Can you let me know what setting should be used?
Regards,
Hari
Hi, Hariharan!
We didn't face any issues related to W3 total cache before. But since we launched a new update, and maybe they made some changes as well, we can't tell for sure if they are compatible at the moment.
Please try to exclude the pages with Amelia from the W3 total cache settings.
Hope that will work.
Best Regards.