We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I went to make some design edits to the look of the amelia interface and after adding colors I get an error 500.
Hello Anthony,
Thank you for your purchase.
Could you please click on Reset first then Save on the Amelia -> Customize page and check if the issue will be gone , if you will be able to change and save the colors that you want afterwards? Let me know if this helped!
That worked! Thanks so much for your help!
Glad to see that the issue is gone, thank you for letting me know. You are welcome, Anthony!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.