We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2684279
Translation of words
Closed

Comments

  •  4
    César Yucra started the conversation
    February 7, 2021 at 9:29pm
    Hello, the error continues to persist, I have cleared cache and accumulated data rows and nothing ... In addition, the changes that I introduce in the customizer are not displayed either, please I need to work with the plugin
    


    


    

    Hello, I have been translating the language of the Amelia plugin with the "loco translate" plugin but there are fields in which the changes are not reflected, I attach a photo, please I would like to put it in Spanish.
    

    

  • [deleted] replied
    February  9, 2021 at 10:34am
    Hi, Cesar!
    Thank you for choosing Amelia.
    Please go to Amelia -> Settings -> Labels and make sure you disabled the Labels settings:
    tok5Y8hCKaJHf9MjCd8Ou5eiG45A-OSDQ_fVfH0g_wMymubcrKSQNCFNuttH6oO9nv7P5HCKlYPfk9L25lDhcppsjUJZMe7tcKtx6zpqA1xK-e35eVqjH_u6TirmamGeaKRdpWAk

    Best Regards.
  •  4
    César Yucra replied
    February  9, 2021 at  4:57pm
    Hello, the error continues to persist, I have cleared cache and accumulated data rows and nothing ... In addition, the changes that I introduce in the customizer are not displayed either, please I need to work with the plugin
    

    


    


    

  • [deleted] replied
    February 10, 2021 at  2:22pm
    Hi, Cesar!
    It seems like there's something wrong on the Loco Translate side. It could happen that Loco Translate doesn't rewrite the previous translation in Amelia, therefore these strings are still displayed in English.
    You can find the .po file for the Spanish language at location wp-content/plugins/ameliabooking/languages , open it and check there if these strings are translated.
    Also, you can use POEDIT as it's the second option for Amelia translation. 
    Looking forward to hearing from you. 
  •  4
    César Yucra replied
    February 12, 2021 at  8:35pm
    Hi Liza, I have tried to do it both with POEDIT and looking at the po file and nothing, it keeps appearing as I show you. I have the best overall result of all the translations with LocoTranslate, could you please help me, it is only two words:
  • [deleted] replied
    February 15, 2021 at  2:51pm
    Hi again, Cesar!
    I'm afraid there's some bug since I also tested the translation using both POEDIT and Loco Translate and it didn't work on the front-end.
    I will forward this issue to our developers and get back to you as soon as they reply.
    Sorry for this inconvenience.
    Best Regards. 
  •  4
    César Yucra replied
    February 15, 2021 at  5:22pm
    Hello Liza, I appreciate your response, please I need to deliver this work as soon as possible, let me know when you have a solution, thank you very much.
  • [deleted] replied
    February 17, 2021 at 10:39am
    Hello, Cesar!
    As I expected, our developers confirmed it's a bug.
    I'll provide you a fix for that.
    Could you please tell me which license you have?
    Best Regards. 
  •  4
    César Yucra replied
    February 17, 2021 at  7:59pm
    Hi Liza, I have the license for life, the developer license, the most expensive
    

    


    


    

  •   [deleted] replied privately