We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have gone through all of the steps to set up the integration with my google calendar and Zoom, but it isn't working. Shouldn't I get a calendar invite with Zoom information? Or shouldn't the client receive this as well?
Hello Brandi. You may integrate zoom and add short code of the zoom join link to the automated notification. Through this auto generated zoom join link will be forwarded to the client. Similarly, you may send zoom host link short code to the employee. Client and Employee can access the zoom link and start meeting directly from their personal panels. You can integrate google calendar just to let clients book appointments. They or you wont be able to generate any zoom link from there.
Thank you for your assistance, Anwar, greatly appreciated.
Brandi, what Anwar said is correct.
If you need to include the Zoom link for the employee in the employee's Google Calendar busy event, you can add the %zoom_host_url% placeholder in the description in Amelia Settings/Integrations/Google Calendar.
Kind Regards,
Aleksandar Vuković
[email protected]
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