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  Public Ticket #2683412
Urgent Help
Closed

Comments

  • Ahmad Abdullahi Ahmad started the conversation
    February 6, 2021 at 4:55pm
    • Improvement: Implemented option for employees to see and download attachments from front-end employees panel
    • this new feature is not yet available on the employees dashboard

    Please i need more highlight on it

  • [deleted] replied
    February 8, 2021 at 2:19pm

    Hi, Ahmad!

    Sorry for the delayed response, we don't work on weekends.

    Could you please tell me if you updated Amelia to v3.0.2?

    The reason why I ask is that in previous versions this option was not available, attachments could be seen only from the back-end. Therefore, I want to make sure you have updated Amelia.

    Looking forward to hearing from you.

  • Ahmad Abdullahi Ahmad replied
    February 8, 2021 at 11:16pm

    Yes we have updated it to version 3.02. but which type of attachments can they download?

  • [deleted] replied
    February 10, 2021 at 9:44am

    Hi, Ahmad!

    Currently .jpg, .jpeg, .png, .pdf, .xls, .txt, and .csv files can be uploaded.

    Can you see the attachments in the Appointments on the back-end?

    Looking forward to hearing from you.

  • Ahmad Abdullahi Ahmad replied
    February 10, 2021 at 5:02pm

    I think you didn't get my question right! 

    You said employees can now be able to download attachments from the front-end panel. As I know file upload is not available in the custom fields for the customers that wanna book any appointment. 

    I thought the implementation was to enable employees to download  booking details from the front end panel.

  • [deleted] replied
    February 11, 2021 at 4:02pm

    Hi, Ahmad!

    I'm not sure I understood your last question 100%.

    It actually works vise versa: Customers can upload attachments and Employees can only see and download them. 

    If you are looking for a feature that will allow Employees to upload attachments as well, please suggest this feature on our website. The most requested features will be implemented in the coming updates.

    Best Regards.