We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I don't see anywhere on Employee Panel, if an employee could cancel an appointment. How does an employee cancel an appointment?
Hi Karen,
Thank you for your inquiry.
In order for Employee to be able to edit and create appointments or change statuses you need to enable option "Manage their appointments" in the Roles Settings on the Settings page. Once you do that employee will get options to edit appointments or change statuses (by clicking on the circle of the status, dropdown will appear). For employees we have made Reject status, and Cancel is more for the customers so admin can know by the different status who canceled/rejected appointment.
Best regards.