We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, TMSPlugins Support
My plugins shows: Automatic update overdue by 2 months. There may be a problem with WP-Cron.
I have already actived to automatic update
Please advise me how to fix it ?
Thanks
Samuel
Hello Samuel
I can see that you haven't activated your purchase code in wpDataTables settings. When I check it, it is activated on this website: goldenfirstusa.com
So, in order to activate the license on https://wecruisebest.com/, you need to deactivate it from goldenfirstusa.com first. After that, you will be able to update the plugin through the Dashboard/Plugins page.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Many thanks for your reply
My previous website of goldenfirstusa.com has already been totally deleted. there will be NO more this website( you can login to check ). I forget to deactivate wpDateTable from goldenfirstusa.com first before I deleted this website. I now will use this plugin only to my current website WeCruiseBest.com.
what can I do now ? Please see my purchase receipt.
Please advise
Thanks
Samuel Liu
Hello Samuel
No worries, I deactivated the license from that website, so you can now activate it on your new domain.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables