We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
PLEASE PLEASE PLEASE STOP FUCKING WITH THE ZOOM URL PLACEHOLDER!
Two weeks ago we had everything set with our email notification to include the zoom link url placeholder using %zoom_join_url%. All of a sudden, people notified us that the link was broken. We then noticed that the placeholder was changed to %zoom_join_url_date_time%. So we went through all of our notifications and updated them. Just two days later, it was changed back, and now today, we've seen that it has changed yet again!!!
If you're going to change this kind of thing, something we rely on for TONS of appointments each day, PLEASE NOTIFY US SO WE CAN MAKE THE CHANGE. BETTER YET...PLEASE STOP FUCKING WITH THIS SO WE DON'T HAVE TO KEEP CHANGING THINGS OR GETTING MESSAGES FROM OUR CLIENTS!!!
Hello Jason
First, I'd like to ask you to keep it professional, and avoid using curse words. Any further responses including them will be ignored.
Thank you for understanding.
As for your ticket - please refer to our documentation about Zoom integration:
We have not changed anything, and there are two different sets of Zoom placeholders:
%zoom_join_url% and %zoom_host_url% are placeholders for Appointments for your customers and employees;
%zoom_host_url_date%; %zoom_host_url_date_time%; %zoom_join_url_date% and %zoom_join_url_date_time% are placeholders for Events for your customers and employees.
When you click on a notification about an Appointment, the list of placeholders is updated with %zoom_join_url% and %zoom_host_url%, but if you select an Event notification, you will see:
%zoom_host_url_date%;
%zoom_host_url_date_time%;
%zoom_join_url_date%
%zoom_join_url_date_time%
This has been the default setup ever since we've included the Zoom integration.
Kind Regards,
Aleksandar Vuković
[email protected]
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