We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2681508
Email is Not working
Closed

Comments

  • John Paul Dala started the conversation
    February 4, 2021 at 4:31pm

    Hi,

    It seems that the email is not working in my end. I tried the SMTP nd WP Mail

  • [deleted] replied
    February 5, 2021 at 1:07pm

    Hi John Paul Dala, 

    Thank you for your purchase. 

    Please check our instructions for setting this up. If you use SMTP it can be used with Gmail like we provided an example for or any other mail service provider, but you need to have a configuration they need for that. If you use SMTP please try both SMTP Port and Secure options - 465 with SSL and 587 with TLS. Sometimes using SMTP for some providers like Gmail or similar is not supported by the hosting/server. So you need to check this out with them as well, if SMTP is allowed and what configuration is needed for SMTP sending emails on your server. 

    If you have some other plugin for this purpose, sending emails/ SMTP, on your website, then you need to choose WP Mail as a Mail service in Amelia and it will use that other plugin's configuration for sending emails.