I´m really happy with the look of my booking systems and with the plug-in Amelia overall. However, the notification system does not seem to work fine. I think I have done the configuration setup correctly, but unfortunately it doesn't work.
The only thing we can do now is to log in to your WP and take a look from the inside to investigate. So, please provide us a WP Admin temporary login. You can post credentials right here, just make sure you use the PRIVATE reply option.
Thank you for the credentials and additional details, that helped a lot.
Our support engineer investigated your case and that's the conclusion he made: you need to check your SMTP settings, and check the credentials. If they are correct, you need to reach out to your hosting provider and ask them if they are blocking SMTP. Also, you can always change from SMTP to WP Mail, and that should work.
Regarding the email that was received by your customer. That couldn't happen with Amelia's notifications, since they don't work at the moment. So, what the customer received is actually the WordPress log-in email, which is automatically sent if the customer gets a WordPress user role.
To remove that, you can go into Amelia Settings -> Roles -> Customer and disable "Automatically create Amelia Customer user", and they won't receive this email.
I'm glad to know we could help. And please ask as many questions as you have, we are here to answer them.
Please note that we don't recommend to use PHP email service on the long run since it is not that reliable (for example, there's a high risk that emails will be considered as Spam).
Regarding Google Calendar: Seems like this issue is caused by multiple tokens that Google assigns to the same user.
Please go to wp_amelia_providers_to_google_calendar database table, where you will see multiple rows assigned to the same user ID. Delete all rows associated with the user ID, and you will be able to connect the employee again. It's a temporary solution, but it's the only way to resolve it at the moment.
If you require any further information, let me know.
Thank you. Yes, National holidays are always such fun
The team is based in Belgrade and I'm located in Moscow. So, we are quite international.
You can find Amelia tables if you use for example phpMyAdmin plugin or any other tool you use/willing to use to access your database. Just be careful, since deleting essential data can cause issues in the plugin's work.
If you require any further information, let me know.
Hi there,
I´m really happy with the look of my booking systems and with the plug-in Amelia overall. However, the notification system does not seem to work fine. I think I have done the configuration setup correctly, but unfortunately it doesn't work.
Would you be able to help me out with this?
Thank you so much!
Warm regards,
Pablo
Hi, Pablo!
Thank you for choosing Amelia and for your feedback as well.
Yes, sure, let's figure out what's wrong.
A couple of questions before we start investigation:
1. Did you get any errors while configuring it?
2. Which Mail service did you set?
3. Did you try to send a test email?
Please make sure you enabled the types of notifications you want to send in Amelia -> Notifications and that you checked your Spam folder.
Looking forward to hearing from you.
Hi Liza, thank you so much for your reply!
1. No, I didn't get any error. I saved the configuration with no apparent problems.
2. I'm using a Webmail service from my own hosting provider.
3. Test email takes ages and at the end they are not really sent.
How can I investigate the issue? I assume I might have done the configuration wrong? But not sure what mistake I did really.
Thank you so much!
Regards,
Pablo
Hi, Pablo!
Thanks for the clarification.
The only thing we can do now is to log in to your WP and take a look from the inside to investigate. So, please provide us a WP Admin temporary login. You can post credentials right here, just make sure you use the PRIVATE reply option.
Looking forward to hearing from you.
Hi again, Pablo!
Thank you for the credentials and additional details, that helped a lot.
Our support engineer investigated your case and that's the conclusion he made: you need to check your SMTP settings, and check the credentials. If they are correct, you need to reach out to your hosting provider and ask them if they are blocking SMTP. Also, you can always change from SMTP to WP Mail, and that should work.
Regarding the email that was received by your customer. That couldn't happen with Amelia's notifications, since they don't work at the moment. So, what the customer received is actually the WordPress log-in email, which is automatically sent if the customer gets a WordPress user role.
To remove that, you can go into Amelia Settings -> Roles -> Customer and disable "Automatically create Amelia Customer user", and they won't receive this email.
Hope that will clarify the situation.
Best Regards.
Hi, Pablo!
I'm glad to know we could help. And please ask as many questions as you have, we are here to answer them.
Please note that we don't recommend to use PHP email service on the long run since it is not that reliable (for example, there's a high risk that emails will be considered as Spam).
Regarding Google Calendar: Seems like this issue is caused by multiple tokens that Google assigns to the same user.
Please go to wp_amelia_providers_to_google_calendar database table, where you will see multiple rows assigned to the same user ID. Delete all rows associated with the user ID, and you will be able to connect the employee again. It's a temporary solution, but it's the only way to resolve it at the moment.
If you require any further information, let me know.
Hi, Pablo!
Thank you. Yes, National holidays are always such fun
The team is based in Belgrade and I'm located in Moscow. So, we are quite international.
You can find Amelia tables if you use for example phpMyAdmin plugin or any other tool you use/willing to use to access your database. Just be careful, since deleting essential data can cause issues in the plugin's work.
If you require any further information, let me know.