When I opened my schedule, a part of my clients are waiting, and it's possible that more than one, enter at the same time at the same day, and they booked the same service.
After, i need to contact and re-programe the service to other date, because the 2 are in them same day, at same hour.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
If your services don't have Maximum Capacity above 1, and your customers are able to book the appointment with the Pending status above Max capacity, you probably have "Allow booking above maximum capacity" enabled in Amelia Settings/Appointment settings.
So, if you wish the time slot to close after Max capacity is reached, disable that setting. You can enable "Allow booking below minimum capacity" since that allows multiple users to book an appointment until the Maximum capacity is reached.
Hi!
How are you?
I have a problem with my booking:
When I opened my schedule, a part of my clients are waiting, and it's possible that more than one, enter at the same time at the same day, and they booked the same service.
After, i need to contact and re-programe the service to other date, because the 2 are in them same day, at same hour.
We can do with this?
Hello Oscar
Thank you for your purchase.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
If your services don't have Maximum Capacity above 1, and your customers are able to book the appointment with the Pending status above Max capacity, you probably have "Allow booking above maximum capacity" enabled in Amelia Settings/Appointment settings.
So, if you wish the time slot to close after Max capacity is reached, disable that setting. You can enable "Allow booking below minimum capacity" since that allows multiple users to book an appointment until the Maximum capacity is reached.
Kind Regards,
Aleksandar Vuković
[email protected]
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