We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
The plugin is not allowing me to create services. I just bought it today and attempted to use it. I created an employee and a catalogue. I attempt to create a service, but when I click "Save" it will begin processing, but then return to the "Service Details" section of the "New Service" window. It does not tell me that anything is wrong and all required fields are filled. Sometimes it will work and sometimes it will not. It seems to struggle more when I add a description. Is there maybe a character limit to the description field or certain characters that are not allowed?
I cannot even begin to test your software because I need to create services and events to test it.
I have figured it out. I was copying and pasting text from my website into the description box. For some reason it could not save this. But when I retyped it into the description box with zero pasting. It could now save without a problem.
Any idea what could be the culprit here?
Hello Michael,
Thank you for your purchase.
Could you please check if maybe the text had some special characters or similar (images, etc.) or some formatting that could not be supported in the text field? The service description field supports HTML so you can use it for styling the text.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.