We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi! I have a spa with fixed time slots and a few services - its important that customers can use existing giftcards, and that we can sell giftcards/packages - and additionally we want to sell recurring monthly memberships that include different packages (example, 2 credits for bookings of service X per month - that also expire monthly and recur bill through woo) - is there support/a way to do this in amelia, or alongside woo membership/subscription or other plugins?
Also, if a customer has bought (or redeemed from giftcard) a booking, and cancels within allowed time period - does the credit remain in their account to use again? Is re-schedule an easy process?
thanks!
Hi, Ryan!
Thank you for your interest in Amelia.
I’m sorry for disappointing you, but there isn't a possibility for Gift cards in Amelia with its current built-in features. Only coupons are available in Amelia, which can be sent to customers after they book some appointments in Amelia, but there isn't a way for customers to buy only Coupons and some automation process like that, so the coupons wouldn't probably help much for your use case.
Our plugin does have integration with WooCommerce (more information on our website) but it is not possible to use woo gift cards, unfortunately.
Also, there's no such a feature as membership in Amelia. The closest options are Recurring Appointments and Packages. However, none of them allows automatic renewal. Please note that Packages don't support coupons and available only for Pro and Developer licenses.
If you have any other questions, we'll gladly respond to them.