We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I can't select the Services that I want to add to a new Package. I can see them, but can't select them. When I click on the services in the drop-down nothing happens.
Please advise.
Thanks,
Andre
Hi, Andre!
The same solution I recommended on the other ticket you opened can be applied here as well:
If you tested booking or accessed the panels while logged in to the WordPress back-end as an Admin, another role was added to your user - customer or employee - so you have now mixed permissions in Amelia.
You should check in your Customers list on the Amelia -> Customers page if there is a customer with your WP user's email address. If there is then delete him, and check if you can add Services to a Package again.
Please let us know if it worked.
Sorted thank you. Please close ticket. I can't see any way to close it from my side.