We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I want to download the latest version but it tells me that I'm not allowed to.
Please advise. Thanks, Andre
Hi, Andre!
Thank you for your purchase.
We had a similar issue reported before and it was resolved by using another browser. Could you please try using another browser as well?
If it doesn't help, then, please inspect the page, and see if there are any errors in the Network tab? Are there any blocked requests (errors 500, 403)?
Looking forward to hearing from you.
Thanks, please close the ticket
Hi, Andre!
Ok. I hope everything works flawlessly now.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Best Regards.