I am now using your Plugin for around 2-3 months, and I find the way to set up future working times or make slight changes in the schedule (when customers want to reschedule) a bit cumbersome:
I guess I haven't set up everything perfectly and I hope you can help me out!
1.
Certain days when they reach a certain number of bookings, I block them (in "Days off") so that I do not get any more bookings on that day.
However, these days I would like to have as a reserve day to reschedule appointments with customers who want in short-term to reschedule an appointment. But in my system this day is then blocked, and also for me it is impossible to reschedule to a time on this day.
It would be easy, if I, as an Administrator have all times on all days available to set manually for my customers. Otherwise it is cumbersome to open a certain time-slot beforehand in my system, just to be able to switch a certain appointment to this day and time. In a very unlucky situation, this could even lead to a fast other booking from a new customer while I am opening this time slot in the settings.
Well, I am not sure I could make my point understandable. I hope you can understand what I mean and give me some help how to handle working times efficiently.
2.
What is your suggested method to set the working times? In my case, I am the only one customer can book for a service, therefore I am the only employee myself in the system.
Should I set working hours in the "Settings" --> "Working hours & Days off" OR is it better to have Working hours set in "Employees" --> "Work hours", like I have it at the moment?
When I try to set some work hours in the Settings --> Working hours there is nothing happening. Changes appear only when setting working ours via Employees.
1. That's how I see the solution for your case. Perhaps, you should create a Service that won't be available for booking on the site and assign it to some of your working hours or days. Let's call it a Back-up Service. So, any time you need to reschedule an appointment, you can use this Service (since you're doing it from the back end you won't get confused).
2. It is better to have Working hours set in Employees -> Work hours because they overcome the working hours from Amelia -> Settings -> Working hours & Days off.
Ok that sounds clever. I will create now a Service for me.
edit: Can you give me more details what you mean with "and assign it to some of your working hours or days" ... where can I choose certain working hours or days to a service?
I created a new backup Service and assigned it to me as an employee, which means I get also only the same working hours I set in the employee settings..
On the 6 February I have a customer who booked a service from 2:30pm-3:30. I want to Create a new booking before this booking, for 1:30-2:30pm. This slot is free and also my working hours include this, since in the employee settings my Work Hours are set 1:30-3:30pm.
However, I dont get this shown when I want to create a new Appointment.
I even just tried to wide the available times on this certain day and opened the whole day in the Work hours of the employee settings. Now I can choose the time 1:00pm or 8:00pm to create a new Appointment. I really dont understand how this is counted... why can't I choose 1:30pm, but only 1:00pm ??
I get the feeling that your System blocks certain slots which were previously already once booked but then rescheduled. For example this slot on the 6th of February 1:30-2:30pm is a slot, which was occupied by an other Appointment until yesterday, before a client asked me to reschedule his appointment for a day in the future. Rescheduling worked perfectly, but it seems that your system still sees this slot as booked and therefore I cannot create manually an Appointment for it!
Please make sure you cancelled the appointment on the 6th of February 1:30-2:30pm.
Also, check you buffer time before and after the appointment (Amelia -> Services -> Edit Service). Service duration + Buffer time before + Buffer time after should not exceed your working hours if they divided into periods.
If it doesn't help, please provide us with a temporary WP-admin login, so we will be able to investigate your case from the inside (you can just leave a PRIVATE reply to this ticket, no one else will see it except us).
Hello,
I am now using your Plugin for around 2-3 months, and I find the way to set up future working times or make slight changes in the schedule (when customers want to reschedule) a bit cumbersome:
I guess I haven't set up everything perfectly and I hope you can help me out!
1.
Certain days when they reach a certain number of bookings, I block them (in "Days off") so that I do not get any more bookings on that day.
However, these days I would like to have as a reserve day to reschedule appointments with customers who want in short-term to reschedule an appointment. But in my system this day is then blocked, and also for me it is impossible to reschedule to a time on this day.
It would be easy, if I, as an Administrator have all times on all days available to set manually for my customers. Otherwise it is cumbersome to open a certain time-slot beforehand in my system, just to be able to switch a certain appointment to this day and time. In a very unlucky situation, this could even lead to a fast other booking from a new customer while I am opening this time slot in the settings.
Well, I am not sure I could make my point understandable. I hope you can understand what I mean and give me some help how to handle working times efficiently.
2.
What is your suggested method to set the working times? In my case, I am the only one customer can book for a service, therefore I am the only employee myself in the system.
Should I set working hours in the "Settings" --> "Working hours & Days off" OR is it better to have Working hours set in "Employees" --> "Work hours", like I have it at the moment?
When I try to set some work hours in the Settings --> Working hours there is nothing happening. Changes appear only when setting working ours via Employees.
Hi, Phil!
Thank you for choosing Amelia. Again
1. That's how I see the solution for your case. Perhaps, you should create a Service that won't be available for booking on the site and assign it to some of your working hours or days. Let's call it a Back-up Service. So, any time you need to reschedule an appointment, you can use this Service (since you're doing it from the back end you won't get confused).
2. It is better to have Working hours set in Employees -> Work hours because they overcome the working hours from Amelia -> Settings -> Working hours & Days off.
Best Regards.
Ok that sounds clever. I will create now a Service for me.
edit: Can you give me more details what you mean with "and assign it to some of your working hours or days" ... where can I choose certain working hours or days to a service?
I created a new backup Service and assigned it to me as an employee, which means I get also only the same working hours I set in the employee settings..
I start to get a bit nervous with this:
On the 6 February I have a customer who booked a service from 2:30pm-3:30. I want to Create a new booking before this booking, for 1:30-2:30pm. This slot is free and also my working hours include this, since in the employee settings my Work Hours are set 1:30-3:30pm.
However, I dont get this shown when I want to create a new Appointment.
I even just tried to wide the available times on this certain day and opened the whole day in the Work hours of the employee settings. Now I can choose the time 1:00pm or 8:00pm to create a new Appointment. I really dont understand how this is counted... why can't I choose 1:30pm, but only 1:00pm ??
I get the feeling that your System blocks certain slots which were previously already once booked but then rescheduled. For example this slot on the 6th of February 1:30-2:30pm is a slot, which was occupied by an other Appointment until yesterday, before a client asked me to reschedule his appointment for a day in the future. Rescheduling worked perfectly, but it seems that your system still sees this slot as booked and therefore I cannot create manually an Appointment for it!
Hi, Phil!
I'm sorry you are facing these issues.
Please make sure you cancelled the appointment on the 6th of February 1:30-2:30pm.
Also, check you buffer time before and after the appointment (Amelia -> Services -> Edit Service). Service duration + Buffer time before + Buffer time after should not exceed your working hours if they divided into periods.
If it doesn't help, please provide us with a temporary WP-admin login, so we will be able to investigate your case from the inside (you can just leave a PRIVATE reply to this ticket, no one else will see it except us).
Looking forward to hearing from you.
It seems to be terrible buggy.
When I check buffer time in my services there is nothing activated, so I assume this means its zero.
This slots from 1:30pm-2:30 was not really deleted, but rescheduled under Appointments --> Edit and then I chose a different day and time.
No idea what is wrong.
Hi, Phil!
Yes, you're right, Buffer time is set to 0.
Unfortunately, I'm running out of ideas. I have to ask you to provide a temporary WP Admin login, so we will be able to see what causes the issue.
As I mentioned before, you can post the credentials as a private reply.
Best Regards.