We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2677372
shortcode not showing anything when unlogged
Closed

Comments

  • Christian started the conversation
    February 1, 2021 at 10:23am

    I create events, then I create a page with shortcode: [ameliaevents]
    when logged in (as admin or normal user), I see the list of events.
    When unlogged, shortcode is not showing anything

  • [deleted] replied
    February 2, 2021 at 11:19am

    Hello cvhenten,

    Could you please tell me do you maybe have the SiteGround Optimizer plugin? If you have it please deactivate it and check if the issue is gone afterwards, if it is then you need to exclude Amelia or the pages where you have Amelia from that plugin's optimization. If you don't have SG Optimizer please check if you have some caching/optimizing plugin , or maybe some security plugin/setting, that could be causing this on your website.

  • Christian replied
    February 2, 2021 at 11:42am

    Hi Maria

    Thanks, I disactivated SG optimizer and it works!
    Is there a way to identify what in this plugin can be tuned so that I still use this optimizer.

    Or is this plugin definitely to be uninstalled as causing such bad effects ?

  • Christian replied
    February 2, 2021 at 11:52am

    And I just made a few testing:

    Minifying on the frontend is at the cause:

    • minify html output
    • minify javascript
    • minify CSS (and maybe also combine CSS as I disactivated both)


  • [deleted] replied
    February 2, 2021 at 12:02pm

    Hi there, 

    You would need to exclude Amelia or the pages where Amelia is in that plugin, in order to use both plugins. One of our users shared this with us: 

    SG support helped me to figure it out. The problem was resolved by disabling Minify CSS, Minify HTML and Minify Java in the Frontend Optimisation Sg Optimiser settings page.

    So you can try that out, and if that doesn't help, you can reach out to them and ask them how to exclude Amelia in order for it to work for non-logged in users properly.