We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2676368
Duration setting
Closed

Comments

  •  2
    Susan started the conversation

    Hi,

    The "Duration" setting has a required field. We would like to not show the duration because we need to indicate the session is 75 minutes... which is not an option to choose from and thus is confusing for users. I wish there were more time options available.

    See the screen png.

    Thanks!

  •  2
    Susan replied

    I have figured this out. Thanks!

  • [deleted] replied

    Hi, Susan!

    Sorry for the delayed response, we don't work on weekends.

    Glad to know you fixed it!

    Anyways, if you have any other questions, please contact us.