We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2675772
Requests for Client
Closed

Comments

  • Adam Steinberger started the conversation
    January 30, 2021 at 3:42am

    I have a client of mine John Bowers who runs Spa Halcyon here in Albany, NY that is requesting two features he needs in order to make the switch from a competitor called SpotOn to your services:

    1. He needs the system to ask for credit card information but not have the system charge their card.
    2. He needs the system to allow the user to select multiple massage therapists for couples massages.

    I would love to talk to someone at TMS Plugins to see if this is possible, otherwise we'll have to try out a different vendor.  Please give me a call when you can, thanks!

  • [deleted] replied
    February 1, 2021 at 8:18am

    Hi, Adam!

    Sorry for the delayed response, we don't work on weekends.

    Unfortunately, at the moment we don't provide live support. Therefore, we can discuss these questions here.

    1. In Amelia, payments are made through PayPal, Stripe or WooCommerce integration. You can see more details on our website. However, Amelia doesn't store credit card information, so it can't be auto-filled.

    2. More than 1 Employee can be assigned to one Service in Amelia, but there isn't a possibility for more Employees to be assigned to one Appointment. You can assign multiple Employees if you use Events instead of Services, Customers won't be able to select them (so, they will be working in fixed "teams"). 

    If you have any other questions, we'll gladly help you.