We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello! I was looking for an official statement regarding Amalia and GDPR, the European Data Protection Law. Unfortunately I couldn't find any information on that all. I guess there has to be something as Amalia is used by many European customers. Could you possibly provide me with any kind of official document that proves that using Amalie doesn't violate any aspects of GDPR. Thank you so much for your help! Best, Sandra
Hello Sandra,
Apologies for replying a bit later, we don't work on weekends.
We don't have such documentation, unfortunately. We don't save any data on our side from your website, everything added to Amelia on your website is saved in your database, it isn't saved in any form by us. Only the license activation - on which domain you activated your Amelia license on. For Amelia to be fully GDPR compliant we added a Delete button for the customers to the front-end customer panel with which customers can delete any data they have on your website by only clicking that button in the panel (this is configured in Amelia -> Settings -> Roles settings). https://wpamelia.com/front-end-customer-panel/
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.