First, the minimum time required before a reservation is 5 days, but it does not work. Customers can book same day which is a big problem for us and creates dissatisfaction for our customers.
Second, in Company Settings, we try to update our new address but the changes are not taken into account even though Amelia confirms that the changes have been made.
Can you please access the Service which is available for booking within the defined time that should not be booked?
Then, when you access the service, go to Settings tab, and in there check if the same setting applies.
kb12321, please open a new ticket after you check this, if the issue persists. The company settings should accept the address without issues. We haven't had complaints about this.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Hi,
First, the minimum time required before a reservation is 5 days, but it does not work. Customers can book same day which is a big problem for us and creates dissatisfaction for our customers.
Second, in Company Settings, we try to update our new address but the changes are not taken into account even though Amelia confirms that the changes have been made.
Thank You!
We are having the same problem. It's so frustrating.
Hello Sylvain
Can you please access the Service which is available for booking within the defined time that should not be booked?
Then, when you access the service, go to Settings tab, and in there check if the same setting applies.
kb12321, please open a new ticket after you check this, if the issue persists. The company settings should accept the address without issues. We haven't had complaints about this.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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