We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I'm batteling this very strange issue. We're not receiving any email notiffications for Appointment Pending. However, if I use the "Send Test Email" it will get delivered, meaning the SMTP setup is correct and working.
We're also getting the mail notifications correctly if the Appointment Approved notification is active and then approve an appointment in the dashboard. But the problem is we're not seeing anything when the form is submitted, not the customer or admin (have also added more more emails in the "Send all notifications to additional addresses" field).
I figured it out. The reason this happened was that I implemented a similar hook like this to remove “thank you” notification after appointment complete (althoug the code I used was from another thread I can't find now).
https://wordpress.org/support/topic/how-to-remove-thank-you-notification-after-appointment-complete/
Once I removed it, everything is wokring again.
You should really make an option in settings to remove the Thank You notification page.
Hi again, Frode!
Glad you figured it out.
Thank you so much for your feedback! I'll forward this info to our developers.
Best Regards.