We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I notice %customer_phone% is not coming through in my calendar entries or in my email notifications - I var_dump'd the placeholderData in GoogleCalendarService::createEvent and got the attached - customer_phone is a boolean, false!
On my local system it seems to work fine.
Any ideas?
Thanks,
Simon.
Possibly this is an error if you are logged in to Wordpress? It still asks for the phone number during booking, whereas it disabled the name and email fields... but the entered phone number doesn't get saved to the database even it seems...
Hello Simon Lobo,
Could you please tell me have you checked whether the customer has a phone number saved in Amelia, you can check that on the Customers page?
If someone is booking while logged in to WordPress, customers' information in the booking form are pre-filled with that user's /customer created in Amelia for that user/ information . You shouldn't be booking test appointments while logged in to WP as an admin though, as the user can get mixed access/permissions in Amelia afterwards (the customer role could be added to the admin). Maybe it is the case when the user is logged in to WP - could you please tell me is the phone number saved for this customer or not (before this appointment) ? Did you add it in the booking process and it wasn't saved at all?
Could you tell me is this happening for non-logged in users?