We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2673878
Mobile display
Closed

Comments

  • Crispino started the conversation
    January 28, 2021 at 10:54am

    Hi, 

    I have installed Amelia for my website. It look good on the desktop however the mobile display for it is very bad and disoriented. 

    I've built the website on WordPress using Divi.

    Was hoping if there was a shortcode or something to help me with it.

    Thanks. 

  • [deleted] replied
    January 29, 2021 at 1:37pm

    Hi Crispino,

    Could you please send. me the URL of the page where you have Amelia so we could check it out?

    Also, could you please check if you maybe have Siteground Optimizer or any type of caching/optimizing  plugin/tool on the website? If you have SG Optimizer, the issue might be coming from there, please deactivate it, and check then if you can see the booking form properly when you are logged out from WP/on mobile device. If this is the case, and you want to use both on the website, then you  need to exclude Amelia or the page where Amelia is from that caching plugin/tool.

  • Crispino replied
    January 30, 2021 at 1:46pm

    Hey thanks for the suggestions, its working now cheers!

  • [deleted] replied
    February 1, 2021 at 12:13pm

    You are welcome, Crispino. Glad to see that, thank you for letting me know. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.