We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
On your demo sites, most of the booking forms are in full page width. However, when I use the booking form on a section of the page (page is divided into 2 sections with Elementor), the booking form is obviously narrower. I tested with recurring appointments, and the contents, date & time is cut off. Please see attached picture. I haven't seen any tickets on this issue, assuming that most of your clients are using one time appointments mostly. But this is one of the requirements for my website. Is there a css code fix for this? What's the maximum width Amelia support?
Hi, Karen!
Thank you for your interest in Amelia.
Could you please provide us with the URL to this page? We have to take a look at CSS to figure out what's wrong.
Looking forward to hearing from you.
Hi Liza,
Unfortunately, I am testing using Amelia Lite locally. You could edit one of your booking form page from your backend demo site , and format the page layout into 2 column page, make sure one of the booking form is in one of the column. You could see the css there. I honestly think your customers should not be restricted into using a full page width booking form only. Thank you.
Hi, Karen!
I see.
Unfortunately, on our demo sites, we don't Elementor. Also, we asked you to provide your URL because booking forms adjust differently with different page builders and themes. So it's a very individual thing.
I forwarded this question to our developer team. You can use one column width for now, until we found a proper solution.
We would be glad to answer any other questions you may have.
Thank you, Liza