We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello!
I am having difficulty customizing the colors of Amelia, because some of the colors are taken from the customize panel and others from the theme. The problem is, there is too little granularity when trying to customize amelia's colors from the back end and it inherits a lot of the colors from the theme, which is bad. For example, the continue button on the first page is all Amelia, same with the Cancel or Confirm buttons. But once you go to the congratulations page...those buttons have the colors from the theme...
Is there a way for amelia to NOT inherit the theme's colors, but simply use the colors as shown in the configuration screen in the back end?
I added a few screenshots of the issues - mostly front end, but also a comparison with how the back end looks.
Hello Christian
This is caused by a conflict with the theme, overriding our CSS.
I can try and disable that, but I'll need you to provide me the URL where the booking form is.
Kind Regards,
Aleksandar Vuković
[email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again Christian.
You can change the background color of a selected time slot with this CSS:
To resolve the "Finish" button's color:
And the "Add to calendar":
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Dear Aleksandar!
Thank you! This works brilliantly!
All the best,
Christian
You're welcome, Christian
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Aleksandar,
I have another open ticket, but unfortunately Marija is not really handling it professionally she hardly reply in 24 hours and then disappear.
Could you please help me with how to disable Amelia fonts. Amelia fonts are taking too long and it's making my website super slow. I'd like to disable fonts with a proper hook and not by going into plugin files.
Your help will be much appreciated.
Thanks
Hello Saqib
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
As Marija said, we're not working on weekends, and we have a lot of tickets coming in, so our response times are longer than usual.
There's no way to disable Amelia's fonts from within plugin's settings, so you will probably need to do it through the code, or with some custom code. She forwarded the ticket to one of our developers, so I will skip that step. It would definitely not speed anything up if I was to forward the same request to them about the same issue, and the same customer. As soon as they have time to check it out, and see if it can be resolved, they'll respond to Marija, and she'll respond to you.
Sorry for the delay once again.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables