We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I can´t move Amelia to German. The WP Setup is in German. I´ve tried to install the PlugIn a second time, with no corrections. Any idea?
I know, before your last update, all was in German.
Thank you,
Holger
Hi Holger,
Could you please check if you have chosen German in your WP General settings? The German translation is in the plugin you will find it at location ../wp-content/plugins/ameliabooking/languages so I am not sure what could cause the issue that you have, have you maybe added some translation tool or similar to the website recently that could have any impact on this?
Hey Marija,
yes, it´s German formal address, not the "normal" personal address. So it is a different language pack, as usual. Could this be the point?
Hello Holger,
Yes, that is probably the issue, as there isn't a formal German translation in Amelia. You would need to translate Amelia to the formal German language, since there is the usual German you can edit this one to the formal. You would need to use some translation tool like POEDIT or Loco Translate for example .
If you want to use POEDIT then this is the instruction:
1. Download Amelia from our TMS Store
2. Unzip the downloaded .zip file.
3. Download and install POEDIT.
4. Open the program and open the file from the extracted folder on your computer ameliabooking/languages/en_US/wpamelia-en_US.po.
5. Translate all the strings to your language.
6. Save the file as it suggests you to (the language code; for example wpamelia-id_ID.po if your language is Indonesian) and it will generated a new wpamelia-id_ID.mo file. Find your language code here.
7. Go to ameliabooking/languages/ folder and make a new folder and name it as the language code for your language (in our example for Indonesian it is id_ID) and then copy these two files - wpamelia-id_ID.po and wpamelia-id_ID.mo there and then copy the whole folder id_ID back to your website to the location ../wp-content/plugins/ameliabooking/languages/.
Of course, you will use the language code of your language (we use Indonesian language as an example)
Please note that this translation will be lost with each update of Amelia, so keep it on your local machine and add it after you update the plugin. Or you can send us your translation so we can include it in our next major update.
In your case you can take the German translation file and change the strings.
Great, thank you for that detailed tutorial.
You can close the ticket.
Thank you! 😁👍🏻
You are welcome, Holger.
Glad I could be of help!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.