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  Public Ticket #2672466
Zoom and error 500
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  • Louise Clifton started the conversation

    Hi - I've just purchased the Basic version of Amelia and I'm coming across a couple of problems. I can't change event times to run for 45 minutes (it's set to half hour blocks) and when I try to change these an error notice comes up ('error 500').

    I've integrated Zoom, but I also can't seem to add myself as an employee, or find out how to add a Zoom link to the event that will be shared with people who book.

    Many thanks for you help!

    Louise

  • [deleted] replied

    Hi Louise Clifton, 

    Thank you for your purchase. 

    You need to change the time interval set for the Default time slot step option in Amelia -> Settings -> General to 15 min or 5 min. The time interval set for this option applies to all of the time slots in Amelia and it is set to 30 min by default. 

    Regarding Zoom integration, please check if you have done everything per our isntructions for Zoom https://wpamelia.com/configuring-zoom/ If it is done correctly you will be able to add a Zoom user to the event that you create, and with this a meetting in Zoom would be automatically created for that event. 

  • Louise Clifton replied

    Hi Marija

    Super - thanks for the advice on the time.

    I've followed the steps for setting up Zoom, but there it says 'no data available' in the Zoom User drop down (I'm also only able to add my colleague as an employee, as it says my email address already exists...).

    Any advice would be great!

  • [deleted] replied

    Hi Louise,

    You are welcome.

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Regarding adding the employee, please chekc if there is a customer with your email address and delete it, if there is, since you can't have two or more users (employee/customer) with the same email address in Amelia , so if you have a customer there with that email you won't be able to create an employee as well.


  •   Louise Clifton replied privately
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