We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
My current workflow is to provide a Calendly link, and my clients schedule a Zoom-based Service for a customer, and they get emailed the Zoom appointment with a URL that is unique to them - not using my Zoom personal room, but generating a new meeting each time. How would I do this with Amelia? From what I see the Zoom placeholders you have to send can only be set to the static service provider's zoom room, not actually use Zoom via a webhook to schedule a new meeting?
Hi, Andrew!
Thank you for your interest in Amelia.
I'm afraid I didn't understand the question 100%. Could you please clarify it?
Looking forward to hearing from you.
It seems Amelia can put the Zoom link for a service into the confirmation email. But I don't want it to be the same Zoom link every time. Right now I have calendly hand off to Zoom and create a new Zoom meeting, and people get sent the unique to them info. Is there a way to use a webhook or preference change in Amelia to not just insert the same Zoom room via shortcode, but instead create a particular Zoom meeting as in using Zoom's schedule function.
Hello, Andrew!
Thank you for the clarification.
If it's a group appointment, all Customers will receive the same Zoom join link and Employee will receive a different Zoom Host link.
If it's an individual appointment (just one customer can book it), then for each appointment Customers will receive different Zoom Join Links.
If you don't want to send those links in notifications, you can skip adding placeholders for Zoom links and just add those through WebHooks.
Hope I answered your question.
If you have any other questions or concerns, please let us know.