We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I just have been contacted by two iPhone 8 owners who don't see the booking panel on their phones. They see the animation, but the panel isn't showing up.
Best,
Lukas
Hi,
sorry to have bothered you, I have found that the caching plugin is responsible and after excluding Amelia from caching the issue is gone.
Thanks,
Lukas
Hi Lukas,
Glad to see you managed to find a solution to the issue you had, thank you for letting us know.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.