We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
i put in a request for a refund before the 15 day period after purchase. I have not heard anything back as well as unable to access my account. Please advise how to get this resolved. Thank you!
Hello Raiona,
We are sorry to hear that you don't find Amelia suitable for your business.
In order to request a refund, you need to login to http://store.tms-plugins.com/ with the credentials you received in the e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and if you're still within 15 days from your purchase you will see the "Request Refund" button (if you access the store on a smaller screen and don't see the button right away please scroll to right).
If you already requested the refund in our store, after you submit it there, you will not receive any confirmation emails regarding this, but you will see that the button is grayed out:
That means that the refund request is successfully submitted, and that you will receive your refund in 5 - 7 business days. So , please be patient it will be processed soon, the refund needs to be processed by us and our sales provider, Paddle. Thank you!
yes I am aware of this and have completed that thru the store. But after a couple of days of not hearing anything I went back to try to log in using those credentials and it says my account doesn’t exist.
Can you please advise of next steps.
Hello Raiona,
You submitted the refund request successfully, we processed it today, so you will get the funds back to your account in the next couple of days, as it needs to be processed by our sales provider, Paddle as well.