We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
when I download a document no numbers are displayed
even with the previews on your website it does not work
Hello Ronny
Thank you for your purchase.
There's a bug with the latest version of Report Builder, when numbers are concerned
Since we don't have FTP access to your website, I will give you instructions on what to do to fix this:
In file wp-content/plugins/reportbuilder/source/class.abstract.builder.php: around line 359
you will find this
and you have to remove it, so your code will look like this:
This will be included in the next update, so you don't have to worry about that.
Once again sorry for the inconvenience and thank you for your patience,
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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